FAQ

Q: What coverage levels does the protection plan offer?

A: There are two levels of coverage offered through the Protection Plan: Silver and Platinum. Silver provides basic component coverage, while Platinum covers most mechanical and electrical components on your Chevrolet, but not all parts are covered. Ask us for more details on both plans. The Protection Plan includes a number of term and mileage options you can choose from.

Q: Where should i get my Chevrolet repaired?

A: During the term covered by your plan, you may have covered repairs completed at any Certified Service center.

Q: What deductible levels are available?

A: Deductible levels include $0, $100, and the Disappearing Deductible feature.

Q: What is a disappearing deductible and how does it work?

A: The Disappearing Deductible feature provides the ability to waive the $100 deductible when you return to the dealership where you purchased the plan for a repair covered under the plan. If you go to another dealership for a covered repair, you will have to pay the $100 deductible.

Q: How does the chevrolet protection plan compare to the GM certified pre-owned vehicle coverage?

A: The GM Certified Pre-Owned program provides a 12-Month/12,000-Mile (from date of purchase) Bumper-to-Bumper Limited Warranty, whichever comes first, along with 5-Year/100,000-Mile Powertrain Limited Warranty coverage from the new-vehicle in-service date, whichever comes first.

Every Certified Pre-Owned vehicle from Chevrolet comes with a transferable 5-Year/100,000-Mile Powertrain Limited Warranty, plus Roadside Assistance and Courtesy Transportation.

The Chevrolet Protection Plan can begin when the GM Certified Pre-Owned coverage expires (subject to a 30-day and 1,000-mile waiting period), for whatever time and mileage option you choose to purchase. For more information, see the Protection Plan Vehicle Service Contract.

Q: What is the commercial-use surcharge?

A: It provides your Protection Plan coverage if you intend to use your Chevrolet vehicle for work-related purposes such as jobsite activities, delivery of goods, service or repair work, farming, ranching, route work, or snow removal. The Commercial-Use Surcharge is paid at the time of contract purchase.

Q: Does the protection plan exclude any uses of Chevrolet vehicles?

A: The Protection Plan does not provide coverage for vehicles that are being or will be used for: taxi, rental, limousine or shuttle service, towing/wrecker service, police or emergency service, dumping (dump beds), cherry pickers, lifting or hoisting, principally off-road, or prearranged or organized racing or competitive driving.

Q: What are the time and mileage options for new Chevrolet vehicles under the protection plan?

A: 24 months or 50,000 miles, whichever comes first
36 months or 45,000 miles, whichever comes first
36 months or 60,000 miles, whichever comes first
36 months or 75,000 miles, whichever comes first
36 months or 100,000 miles, whichever comes first
39 months or 39,000 miles, whichever comes first
39 months or 45,000 miles, whichever comes first
39 months or 60,000 miles, whichever comes first
48 months or 40,000 miles, whichever comes first
48 months or 48,000 miles, whichever comes first
48 months or 60,000 miles, whichever comes first
48 months or 75,000 miles, whichever comes first
48 months or 100,000 miles, whichever comes first
60 months or 40,000 miles, whichever comes first
60 months or 50,000 miles, whichever comes first
60 months or 60,000 miles, whichever comes first
60 months or 75,000 miles, whichever comes first
60 months or 100,000 miles, whichever comes first
72 months or 48,000 miles, whichever comes first
72 months or 60,000 miles, whichever comes first
72 months or 75,000 miles, whichever comes first
72 months or 100,000 miles, whichever comes first
84 months or 56,000 miles, whichever comes first
84 months or 75,000 miles, whichever comes first
84 months or 100,000 miles, whichever comes first

*Only available if vehicle has less than 50,000 miles on Contract Purchase Date.

Q: What are the time and mileage options for used Chevrolet vehicles under the protection plan?

A: 12 months or 12,000 miles, whichever comes first
24 months or 24,000 miles, whichever comes first
24 months or 40,000 miles, whichever comes first
36 months or 24,000 miles, whichever comes first
36 months or 30,000 miles, whichever comes first
36 months or 36,000 miles, whichever comes first
36 months or 45,000 miles, whichever comes first
36 months or 60,000 miles, whichever comes first
48 months or 32,000 miles, whichever comes first
48 months or 48,000 miles, whichever comes first
48 months or 60,000 miles, whichever comes first
60 months or 40,000 miles, whichever comes first
60 months or 50,000 miles, whichever comes first
60 months or 60,000 miles, whichever comes first
60 months or 75,000 miles, whichever comes first
60 months or 100,000 miles, whichever comes first
72 months or 72,000 miles, whichever comes first
72 months or 100,000 miles, whichever comes first
84 months or 70,000 miles, whichever comes first
84 months or 100,000 miles, whichever comes first

Note: 1- and 2-year contracts are available for vehicles up to 120,000 miles. 1-, 2-, 3-, 4-, and 5-year contracts are available for vehicles up to 100,000 miles.

Q: For used Chevrolet, when does the protection plan contract or term of the contract start and end?

A: Platinum or Silver Protection Plan coverage begins on the contract purchase date unless the contract purchase date is more than 10 days after the vehicle purchase date, then a mandatory waiting period of 30 days and 1,000 miles will apply. The Plan will expire according to the term Months and/or miles chosen (whichever occurs first) and/or when the limits of liability have been reached.

Q: Are there different time and mileage options for new and used vehicles covered under Chevrolet platinum wrap coverage?

A: Yes, the term for Platinum Wrap Coverage is based on the vehicle you drive. Ask your F&I Sales Representative for details.

Q: Can i purchase platinum wrap coverage at any time while i own my Chevrolet?

A: Platinum Wrap Coverage must be purchased at the time of your new or used vehicle purchase, and the vehicle must be within the Bumper-to-Bumper Limited Warranty period.

Q: What components does the silver protection plan cover?

A: The Silver Protection Plan provides inclusionary repair or replacement coverage for select components under the categories listed below that have experienced a covered breakdown. See Plan for deductible information.

Engine covered components
Transmission covered components
Transfer case covered components
Drive axle covered components
Factory-installed turbocharger/supercharger covered components
Steering covered components
Brake covered components
Electrical and enhanced electrical covered components
Factory-installed air conditioner covered components
Seals and gasket coverage*

*Seals and gaskets of covered components designed to prevent the loss of necessary coolants, lubricants, and fluids are covered.

For a complete list of the specific components covered under the categories above, see the Silver Covered Components List in the Vehicle Service Contract.

Q: Does the electrical component coverage include items such as OnStar, factory navigation systems, and factory-installed video components?

A: Yes, both Platinum and Silver Plans include those factory-installed components. However, programming or updates are not included.

Q: What components does the platinum protection plan cover?

A: The Platinum coverage includes most components on your Chevrolet, including all components covered by the Silver Plan. Components that are not covered are those listed in the Exclusions section of the Vehicle Service Contract.

Q: What are the time and mileage options for new chevrolet vehicles under the pre-paid maintenance plans?

A: Pre-Paid Maintenance Plans conclude on the indicated date, indicated mileage, or when all services listed on the Vehicle Maintenance Services Checklist of the Pre-Paid Maintenance Agreement have been redeemed, whichever comes first.

36 months or 36,000 miles
54 months or 45,000 miles
72 months or 60,000 miles
90 months or 75,000 miles
108 months or 90,000 miles
126 months or 105,000 miles
144 months or 120,000 miles
162 months or 135,000 miles
180 months or 150,000 miles

Lease:
39 months or 39,000 miles
42 months or 42,000 miles
48 months or 48,000 miles

Q: What are the time and mileage options for used chevrolet vehicles or discontinued GM vehicles, or non-gm vehicles purchased at a gm dealership, under the pre-paid maintenance plans?

18 months or 15,000 miles
36 months or 30,000 miles
54 months or 45,000 miles
72 months or 60,000 miles
90 months or 75,000 miles
108 months or 90,000 miles
126 months or 105,000 miles

Check with your Finance and Insurance Manager at your dealership for availability. Information provided is for illustration/summary purposes only; see Terms and Conditions/GAP Addendum/Pre-Paid Maintenance Agreement for complete details. Vehicle Service Contract coverage is provided and administered by AMT Warranty Corp., P.O. Box 927, Bedford, TX 76095, (877) 265-1072 (except in Florida, the obligor/provider and administrator is Wesco Insurance Company, 59 Maiden Lane, 43rd Floor, New York, NY 10038, [866] 327-5818, LICENSE #01913). GAP Coverage is provided by the dealer/creditor and administered by AMT Warranty Corp. (877) 265-1166. AMT Warranty Corp. and Wesco Insurance Company are GM-approved providers but are not related entities of GM or its dealerships. Roadside Assistance Services are provided by Nation Safe Drivers, 800 Yamato Road, Suite 100, Boca Raton, FL 33431 (except as otherwise noted for your state in the Terms and Conditions).

Maintaining Your Tires

What Causes Tire Wear

There are many factors that can cause tire wear, such as your driving style and tire maintenance habits. Tire replacement is absolutely needed when the tread wear indicators appear. Built-in tread wear indicators look like narrow strips of smooth rubber across the tread and become visible as the tire surface wears.

Measuring Tread Depth

A quick and easy way to check your tire wear is with a tread-depth gauge. These tools come in either digital or mechanical versions. The easiest way to check wear on your tire is with a penny. Place a penny upside down in between the tire tread as shown on the right. If you can see the top of Lincoln’s head, the treads are worn and tire replacement is needed.

When To Replace Tires

Tread wear indicators appear when the tires only have 2/32” or less of tread remaining. Rubber in tires ages over time. Other warning signs include:

You can see three or more tread wear indicators around the tire
The tire cord or fabric is showing through the rubber
The tire tread or sidewall is cracked, cut, or snagged deep enough to show cord or fabric
The tire has a bulge or split
The tire has a puncture, cut, or other damage that can’t be repaired correctly

Wheel Alignment

Proper wheel alignment is key to prolonging the life of your tires. If your vehicle is misaligned, it can cause your tires to wear unevenly, and you may experience handling problems such as pulling or abnormal vibration.

Consider a wheel alignment check if there is unusual tire wear or the vehicle is significantly pulling to one side or the other. A tire that is out of balance often affects ride quality and can shorten the life of tires, bearings, shocks, and other suspension components. If the vehicle is vibrating when driving on a smooth road, the tires and wheels may need to be rebalanced.

Tire Rotation

It’s a known fact that regular tire rotation extends the life of your tires and improves performance. Tires are rotated to achieve a uniform wear for all tires. Each tire performs different tasks (such as steering in front- versus rear-wheel drive), therefore tires wear at different rates. Tires should be rotated every 7,500 miles to prevent irregular tire wear.

It’s important to rotate your tires according to the correct tire-rotation pattern. Doing so will prolong the life of your tires and will reduce the risk of sudden tire failure. Front tires encounter different tasks than the rear tires. A front-wheel-drive car’s tires perform different tasks than those on a rear-wheel-drive vehicle.

Tire Pressure

Check your tires at least once a month when the tires are cold, meaning the vehicle has not been driven for at least three hours or no more than 1 mile. The Tire Information Label located on the inside of your doorframe has the recommended cold tire pressure for your vehicle.

Inflation pressure maintenance of tires is critical for overall tire and vehicle performance. Maintaining the correct inflation pressure allows the tire to perform as intended, including for comfort, fuel economy, stopping distance, cornering, traction, tread wear, and noise.

Protection

Tire and Wheel Protection

See how Tire and Wheel Protection can help make the difference in your ride.

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Pre-Paid Maintenance

Recommended service intervals help keep your maintenance costs under control and help keep your Chevrolet performing at its best.

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Appearance Guard

Help maintain your Chevrolet meticulous craftsmanship, inside and out, with Appearance Guard.

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XS Wear^® Lease Protection

Minimize expense with excess wear-and-tear lease coverage up to $5,000.

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Advanced Lease Protection

Advanced Lease Protection provides additional services and protection during the manufacturer’s warranty, plus coverage after the manufacturer’s warranty expires.

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Extended Limited Warranty

Introducing an industry first: Chevrolet Extended Limited Warranty.*

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Protection Plan

The plan created to help meet your high expectations. Choose the coverage that’s right for you.

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Protection Plan Home

Rick Hendrick City Chevrolet is located at: 5101 E. Independence Blvd • Charlotte, NC 28212

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