I came in last Saturday for an oil change. I was told you do oil changes on Saturday on a first come-first served basis which is fine. I was advised that it would be 2 hours until it would be done. After 2 hours had passed I checked back with the service advisor and was told I was still 2nd in line. It took 3 1/2 hours to complete the oil change. Going forward I will make an appointment to get this done on a weekday. I would suggest that you tell the customer you are fully booked for that day if the wait gets that long. I would have understood and rescheduled instead of waiting 3 1/2 hours.
Roger --Thank you for your comments. We're so sorry to hear that your service took longer than expected. Typically we quote around 2 hours for an oil change with an appointment. Please know that your time and business are important to us. Please let us know if we can be of further service. Thanks. Nikki Potter--Internet Marketing Manager