FAQ

You can walk in to get an estimate anytime between 730am & 6pm Monday through Friday and from 8:00am-1:00pm on Saturday. If you let us know in advance that you are coming in, we can make sure that one of our consultants is available and ready for you. You can set an appointment (link) or call before you come in.

It takes approximately 20 minutes to produce an estimate. We look at the area of damage, take notes and pictures, if necessary, for the insurance company, enter the information into the computer which calculates parts prices, labor and materials prices and print out an estimate.

We work with all insurance companies and have direct repair relationships with many of them i.e., State Farm, Allstate, Geico, Nationwide, USAA, GMAC, Erie, Liberty Mutual and several others.

Yes we do. We can arrange to have your car towed from any location or you can call Williams Wrecker at (704) 847-9309.

Vehicles that are towed to our shop, or that are UN drivable may require some disassembly before we can properly assess the damage. We can generally provide an estimate within 24-48 hours.

Our night drop box is located at our service department entrance. Just fill out the envelope with your name, address, number we can contact you during the day, place your key in the envelope, and place the envelope through the opening at the main service department entrance and we will retrieve it first thing the next morning.

The time that it takes to repair a vehicle differs between the severities of damage. Vehicles with a minimal amount of damage may be repaired in as little as 1-3 days, while vehicles with severe damage may take several weeks to repair. The length of time that it may take to repair your vehicle will be discussed in detail at the time the estimate is produced.

If you are involved in an accident that was your fault, you are responsible for paying your deductible. Your deductible is due when you pick up your vehicle. The amount of your deductible was agreed upon between you and your insurance agent when you took out your policy. Deductibles vary from $50.00 to $ 1000.00. If you are involved in an accident that was not your fault, then the other parties insurance is responsible for paying the whole amount.

Yes. We have two sources for rental cars. One is directly across the street from us at Enterprise and we also have an on sight location with Enterprise. They will be happy to work directly with you or the insurance company handling your claim and also provide pick up and delivery.

Usually between $30.00 and $40.00 per day, depending on what kind of vehicle and any additional coverage's that you may wish to purchase.

Absolutely! All of the work that we do is guaranteed for as long as you own your vehicle. This includes parts, labor, paint and materials.

After repairs are complete, we will give you an itemized list of work that has been performed to your vehicle as well as a written warranty and we keep all of the information on file and stored in the computer for quick reference if there is ever a question about the repairs.