JD Power 2008 SSI Survey Results Show GM Dealers Outperformed The Industry Average

JD Power released their 2008 Sales Satisfaction Index (SSI) survey results on Wednesday, November 19, and the results were outstanding. All 8 GM Brands outperformed the industry average! According to JD Power, "GM has some of the best dealers in the industry." Up five points from last year, this year's industry average was at 857. But what does it take to have completely satisfied customers? Surely it doesn't begin when customers drive over the curb. You have to begin taking care of your customers the moment they open the door to your dealership, go to your website, or pick up the phone to call you. The combined internal efforts of General Motors, along with the GM dealerships' commitment to exceed customers' expectations, contributes to the 8 GM Brands making the cut. General Motors' new products have qualities that all consumers can appreciate including segment-leading quality, fuel economy, features, and performance. For more information on Chevrolet's newest products, visit http://www.citychevrolet.com/ or contact Internet Sales Manager, Melissa McCullough at 1-866-409-3466. Source: https://www.autopartners.net/